I was trying to warranty my Kindle fire for the 3rd time because the screens are made of papier mache. The rep said she had to credit my account and use that credit to buy a new Kindle, and she would also throw in a few extra bucks to pay for a new hard case for it.
I ended up getting close to $400 in credits, 200 for the Kindle fire and 200 for a new case. I just bought a 25 buck case and a new TV for the guest room
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