this is otherworldly shitty of them. they're pretty crap compared to us amazon, shipping is never right(never this bad), prices are sky freaking high, selection is garbage, customer service basically wants you dead rather than contact them.
i should have known better, i got burned on some ear plugs a while pack and amazon did nothing(i ordered 200, was sent 2. amazon offered me a 20% discount) and a phone case(Ordered october 30, still do not have it). not to mention their shipping is garbage. i ordered a pot thing for my wife for xmas, marked as a gift and paid for wrapping, it was shipped unwrapped, using the products own box to slap a shipping label onto and sent that way. of course, it too was damaged in transit, the box was litterally torn into multiple pieces and taped back together using an entire roll of packaging tape. amazons response was "what? you got it didnt you?"
i'm just done using amazon.ca