Best Buy, you absolute scumbags.
My 65-inch tv starts flashing during the Fury v. Wilder fight. It's clear the issue has to be with the tv as I ordered through the espn-plus app downloaded ON THE TV. So no HDMI chord necessary, and clearly its not an issue on that end. Next day, I make an appointment with geek squad to come to the house and fix this thing as I have a two year protection plan. Appointment was made on a Sunday for the following Saturday.
The night before my appointment (two Friday's ago) I get a call from the third-party they've contracted to do this as I'm in an "extended network." Whatever, didn't know that when I purchased the plan but who cares. Guy explains that Best Buy always does this to him in terms of placing appointments without checking whether he has the part. Explains he can have the part delivered and in his possession by the middle of the week. Whatever. Agitated, sure but what's another week, it's not a big deal. We reschedule for the following Saturday (last Saturday).
Last week comes and goes with absolutely no word from either Best Buy or the third party I dealt with. I called the third-party on Thursday asking them to confirm, I get a voice-mail, I leave a message. Nothing. I call Best Buy's Geek Squad yet again in order to determine what is going on with this madness. I get referred to "Geek Squad Special Forces" (I'm not making this up) who then literally have the unmitigated balls to cop an attitude with me when I express my disappointment that rather than take my information down so they can contact me with an update that I have to then reach out again on Monday and go through the same rigamarole with an operator, explaining the situation and getting referred back to them.
Of course, because I just want this resolved, I call back Monday. Operator is actually very sympathetic, can't understand how this happened because third-party providers are supposed to give a reason directly to Best Buy why they're missing appointments scheduled by the company, or Best buy then moves to find someone else. Acknowledges according to his notes they haven't heard from the provider. Schedules "one more appointment on Thursday to see what's going on and if this can get resolved, otherwise we'll have to look for someone else."
How much do you want to bet I don't get the courtesy of a phone call or any information today or tomorrow and have to call Best Buy tomorrow afternoon? I don't know what else to do except box up the tv and just show up at a store screaming bullshit.
Topic: Annoyances (Read 513963 times)